Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mackenziescrochetco@yahoo.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mackenziescrochetco@yahoo.com. 

 

Non-returnable items
Certain types of items cannot be returned, like our Crochet PDF Patterns.

Unfortunately, we also cannot accept returns on sale items or gift cards.

Any questions or concerns please contact us at: mackenziescrochetco@yahoo.com.